Terms of Service

Flexa is operated by [Company legal name], registered in [jurisdiction] under number [registration number], with its registered address at [address]. [State any licences or registrations here only if they exist.]

You can contact us at [support email].

You must be at least 18 and able to enter a binding contract. You must live in a country where we offer the service you want to use.

Which products you can use depends on your country. Some products are limited or unavailable in some places, and we may change this at any time to meet legal requirements.

• You may not use Flexa if you are on a sanctions list, or live in or are ordered from a sanctioned country or region.
• You may not use Flexa on behalf of someone else unless we have agreed in writing.

You must give accurate information and keep it up to date. You may hold one account.

You are responsible for everything done through your account. Keep your password, devices and authenticator safe. We require two-step verification for withdrawals. Tell us immediately at [support email] if you think someone else has access.

We will never ask for your password, seed phrase or private keys.

Depending on your country, Flexa may offer: a wallet with addresses for each supported network; managed investment plans; automated trading bots; savings products; a rewards and referral programme; and learning tools. Each product has its own page describing its terms.

A utility token is planned but has not launched. Nothing on Flexa is an offer of, or a promise about, that token.

Flexa does not give personal investment, tax or legal advice. Lessons, the assistant and other content are general information.

Crypto assets are volatile. You can lose some or all of the money you use. No return is promised or guaranteed on any product. Results can be negative, and past or backtested results do not predict future results.

Only use money you can afford to lose. You have read and accept the Risk Disclosure.

Each account has its own deposit addresses. Send only the asset shown, on the network shown. Assets sent on the wrong network, or to the wrong address, may be lost and we may be unable to recover them. Blockchain transactions cannot be reversed.

We show every fee, and the amount you will receive, before you confirm a withdrawal, swap or purchase. Network fees depend on the blockchain and can change.

• New withdrawal addresses may be held for a security delay (currently 24 hours).
• We may delay, review or refuse a withdrawal to protect you or to meet legal duties, for example when it looks unusual or when we need more information.
• Withdrawals follow the status steps shown in the app. Time on the network depends on the network.

Internal transfers between Flexa users are instant and cannot be reversed. Check the recipient first.

When you invest in a plan, you place capital with Flexa to be managed under the strategy and terms shown for that plan. Funds are locked until the plan matures, except as the plan says.

• The plan page states the term, minimum and maximum, strategy type, risk class and fees.
• The estimated return and the payout date are shown on the plan page before you invest.

We may close a plan to new investors. Changes to a plan's fees or limits do not change the terms of investments already made, unless the law requires it.

A trading bot trades by fixed rules. You choose the capital and the loss limits. Every order passes a risk check, and a bot stops itself when a limit is reached.

• Demo mode uses simulated money. Live trading is not available yet.
• You pay a subscription for access to the technology. You are not required to invest a particular amount.
• A bot can lose money. We do not guarantee any result, and a bot may be paused or stopped at any time, including by us, if we see a risk to you or the platform.

If you connect an exchange account, you must give a trade-only API key with withdrawals turned off. We will not accept a key that can withdraw.

Referral commissions and rewards are paid only from the budgets and service revenue we state. They are never paid from, or calculated on, another person's deposit or principal.

• Commissions are held for a refund period and reversed if the payment they relate to is refunded.
• Levels, ranks and rewards have published requirements. Buying a package does not give you a rank.
• We may withhold or reverse rewards that come from fraud, self-referral, duplicate accounts or breach of these terms.
• XP is a non-transferable engagement point. It is not money and has no cash value.

We may change or end a rewards programme. Rewards already earned under its rules remain payable unless obtained in breach of these terms.

You must not use Flexa for anything illegal or abusive. In particular, you must not:

• launder money, finance terrorism or evade sanctions;
• open multiple accounts, or use someone else's identity or documents;
• manipulate markets, exploit errors or attack our systems;
• scrape, reverse engineer or overload the service;
• recruit people using false or misleading claims about returns.

We must verify who you are and keep records. We may ask for more documents or information at any time, and we may restrict or freeze an account while we review it. We may share information with authorities where the law requires or allows.

We may be prevented by law from telling you why an account was restricted.

You can close your account at any time after withdrawing or settling your balances. Funds in locked plans are released as the plan terms allow.

We may suspend or close an account for breach of these terms, legal reasons, or risk to others. Unless the law or an investigation prevents it, we will tell you and allow you to withdraw what you are entitled to.

[Counsel to draft the limitation of liability, which must follow the law of each country we serve and must not exclude liability that the law does not allow to be excluded.]

We are not responsible for losses that come from market movements, blockchain or network failures outside our control, third-party exchanges, or your own mistakes, such as sending to a wrong address or sharing your credentials.

We may update these terms. We will tell you before material changes take effect, using the app or email. If you do not agree, you can close your account before the change starts. Continuing to use Flexa after that means you accept the new terms.

If something goes wrong, contact [support email]. We will acknowledge your complaint within [number] days and aim to resolve it within [number] days. [Add the regulator or ombudsman details required in each country.]

[Counsel to specify governing law, courts or arbitration, and any consumer rights that cannot be waived in the country where you live.]